Terms and Conditions of SaleTo become a retailer of Linen Way, simply fill out the online form. Once you have submitted the form, your application will be reviewed. All orders are subject to the approval of Linen Way and the Sales Representative in the specified Territory. If everything is in order you'll receive a log in and account creation confirmation.
Note: We do accept applications from online only stores, but we do not permit our retailers to sell on Amazon.com.
Opening OrderLinen Way accepts opening order of $350.00. Stock availability is indicated on our website.
PricesPrices are in Canadian and US Dollars (depending on your location) and excluding applicable taxes and shipping costs. We do not charge any handling. Prices are subject to change without notice. All goods remain the property of Linen Way until paid in full.
Payment Terms We accept the following payment options: VISA, Mastercard, PayPall, Email Money Transfer, Direct Deposit and Wire Transfer.
Back OrdersOur goal is to have a fully-stocked warehouse, but due to the nature of importing, we cannot guarantee that every item will be in stock at all times. Items not in stock will be automatically back ordered and shipped as they become available. We appreciate your patience and strive to ship your order complete.
Product QualityLinen Way sells only high quality products. Our products come from select European mills that have been producing our products for generations and who take great pride in their work. Very rarely, a product arrives that does not meet our high standards. If you should receive such a product, contact us immediately for replacement. Any discrepancies in your order must be reported to Linen Way within 10 days of receipt of your order. Please note: natural fibers can shrink when washed by approximately 5%. The occasional slub, streaks and gentle shadings in linen should not be regarded as defects. If however, an item contains a defect, a photo of the item must be sent to Linen Way for approval before an exchange or credit is issued to the retailer. Linen Way will refund shipping costs on approved defective items.
ReturnsOur customers are very important to us and we want you to be happy with your purchase. If you are not satisfied with your Linen Way product, you may return it within 20 days of receipt of the items for a full refund, minus the shipping costs. Any shipping cost you incur to return the product ,will not be refunded. All items must be new, unused, and in their original packaging. Note: Items returned from the US need special shipping instructions which will be issued once Linen Way has been contacted regarding the return.
Items that are not returnable are: monogrammed items, sale items, custom orders and cut fabric. Shipping fees are not refundable.
Freight TermsPrices are FOB Concord, ON. All orders are shipped by Canpar or UPS in Canada and through the US Post or UPS in the United States, unless otherwise arranged with customer. Please note that we do our best to ship your orders in a timely manner. We are not responsible for shipping delays that are caused by outside influences beyond our control – i.e. Customs delays.
